Safety Management Systems Including Human Factors

The Safety Management Systems (SMS) including Human Factors course provides delegates with a clear, practical introduction to SMS principles and the human performance elements that influence safe, compliant aviation operations. The course explains how human limitations, communication, teamwork, and organisational factors affect safety‑critical tasks and day‑to‑day operational reliability. It aligns with EASA/UK CAA Part‑145 expectations for effective error management and safety performance.

Who should attend this course

This course is ideal for aviation professionals who need strong SMS and Human Factors understanding:

• Aviation maintenance, operations and MRO personnel.
• Compliance, safety and quality staff.
• Line managers and supervisors overseeing safe operations.
• Staff involved in hazard identification, reporting or investigations.
• Teams aiming to strengthen safety culture and reduce human error.

How this course will benefit you

This course will help you:

• Understand how Human Factors affect decision‑making, performance, communication and organisational reliability.
• Recognise safety hazards, contributing factors and error pathways within maintenance and operational environments.
• Apply SMS principles to improve reporting, risk management and safety assurance.
• Strengthen safety culture through Just Culture principles and proactive performance improvement.
• Support more consistent, compliant and resilient operations across your organisation.